Silvia Dessi

As Customer Service Representative at Boostability, I am responsible for the planning, strategy and implementation of SEO campaigns for small and medium-sized companies. My tasks include the planning and support of new campaigns, the creation and evaluation of monthly campaign reports with customers, strategic consulting within campaigns and the control of the professional implementation of all necessary changes and recommendations on customer websites.

I first served the customers of an airline on the phone in Italian, German and English, then only by e-mail and the last two years through social media channels (Facebook, Twitter, Messenger and Instagram).

I received and look after the passengers of the airlines AirFrance, KLM and AirBerlin while they spent the time before the flight in the lounge.

During my bachelor's degree I did an internship as a journalist in a private television station for three months.